Ten years ago we moved into a brand-new house of solid construction which the builder stocked with cheap appliances including a garage door opener that was creaky from day one and soon required service. We picked Precision out of the phone book (there were still phone books then)and tech came out and did a minimal repair that made the thing work. This was repeated 2 or 3 times over the ensuing decade – Precision techs recommending repairs and never trying to up-sell us into a new system. Then last week the door seized up again for apparently no reason. This time the Precision tech – William, accompanied by apprentice Eric – came into the waiting room and told us gently that it was time to pull the plug on the old guy and put in a new motor. Actually, he said he could put it on life support again, but said it could fail at any moment and it would be kinder, and more economical to go with a new system. So we did. William and Eric had it up and running, silent as a nuclear sub, in less than an hour. William and Eric are poster boys for professionalism, courtesy, and good cheer.
Showing 5,430 of 6,119 testimonials
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KENT NICHOLS
06/30/2013
I was totally satisfied with the technician. He had to address a problem he had never seen before.He worked out a way to get at and correct the problem. Under Service Performed. None of the categories fit. The center bracket that is attached to the garage wall the spring brackets are attached to came off the wall and was wedge between the door frame and top panel of garage door.
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JEAN CHRISTIANSEN
06/30/2013
William and Eric were professional and friendly. They replaced the cables on my door quickly and made sure the door operated smoothly. They did a great job!
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Kathy Bennett
06/28/2013
Service was excellent and timely. Technician’s were very courteous. We called because the door was not closing all the way. The technicians explained the problem and fixed it. They also inspected all HW and springs to ensure they were properly tightened. Precision has been a great vendor for us.
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Shashi Banangada
06/28/2013
Louis was very professional and courteous. We were running late and he was already at our house. He didnâ??t mind waiting and was not irritated at all. He went over the options and provided us multiple quotes based on what we want to do. We appreciate his help and professionalism. We will do business again with Precision Door.
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Anne Latkovics
06/26/2013
We saw Precision’s ad in the phone book, and I looked the company up on the internet. When I called, the rep gave me the information that answered my questions, came to our home timely, and installed the garage door, opener, etc. at our convenience. He was very competent, very professional. We are very satisfied with the door and the excellent service. We chose Precision after speaking with other companies and receiving estimates, including another home visit. We highly recommend Precision.
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Bill Murphy
06/26/2013
Precision took the call and had a very pleasant and efficient service tech out the same day within the time period that they stated. I would give them 5 stars for follow thru.
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SHIRLEY STICKNEY
06/25/2013
alled early this morning stating Bobby the installer had an emergency and sending another installer who called me and gave me the information where he was coming from and what time he would be at my home. Told him my sister would be there. The installer was very professional, called me when he was through and said if ther was any problems or questions please call. Would highly recommend Precision Overhead doors to any of my friends.
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Karen Mclaughlin
06/25/2013
I just needed a simple tune up. Precision was able to send a technician the next day. Andrew was friendly, professional, and took the time to explain the ins and outs of my garage door system, what was working and what could work better. Great service! I’ll be a repeat customer. 🙂
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lynda canatay
06/24/2013
I had a broken spring on my 600 lb garage door. I called the 800 number and they scheduled technician Andrew to come out between 6-8 pm that night after I got home from work. Andrew was very professional and he and his apprentice had my new springs installed in no time. I was able to use my online coupon and facebook coupon resulting in no service charge fee and $10 off. They made sure that everything was working properly before they left. I have no reservations giving them a 5 star rating and highly recommend them for thier prompt service, professionalism and thoroughness completing the job.